ONE JILLIAN is the umbrella creative brand operated by Jillian. ONE JILLIAN may include, among other things:

• Photography
• Digital photographic artworks
• Digital downloads
• Physical photographic products
• Creative products
• Merchandise
• Written and editorial content
• Video and visual content
• Podcast and media content
• Other creative works and services

Different products may be subject to additional product-specific terms, licences or conditions.

By purchasing from ONE JILLIAN, you confirm that:

• You have read these Terms & Conditions.
• You understand the nature of the product you are purchasing.
• You have reviewed the product description and available previews before purchasing.
• You agree to comply with any applicable licence or usage restrictions.
• You understand that change-of-mind returns are not accepted unless expressly stated otherwise.
• You understand that Australian Consumer Law rights are not excluded by these Terms.

We make reasonable efforts to ensure that product descriptions, photographs, previews, dimensions, colours, specifications and other information displayed on the website are accurate. However, there may be minor variations between:

• Website images and the physical product.
• Screen colours and printed colours.
• Product photographs and the actual physical product.
• Individual handmade, printed or manufactured products.

Such minor variations do not necessarily constitute a defect. Where a product is made, printed or manufactured by a third-party supplier, reasonable variations in production may occur.

Digital goods may include, but are not limited to:

• Digital photographs
• Digital artworks
• Wallpapers
• Digital prints
• Downloadable files
• E-books or digital publications
• Digital resources
• Other downloadable creative content

Digital products are supplied electronically. Once a digital product has been successfully delivered or made available for download, the purchase is considered final, subject to any rights that cannot legally be excluded under Australian Consumer Law.

All digital goods are final sale. ONE JILLIAN does not provide refunds, exchanges or credits because of change of mind. This includes circumstances where a customer:

• No longer wants the product.
• Finds a different product they prefer.
• Purchases the wrong product.
• Purchases the wrong version or format.
• Decides the product is not suitable for their personal preference.
• Decides they no longer have a use for the product.
• Purchases the product accidentally and the digital product has already been supplied.
• Does not like the creative or artistic style after purchase.

Customers are strongly encouraged to review the product description, previews, specifications and available information before purchasing.

If a purchased digital file is:

• Corrupted
• Incomplete
• Damaged
• Unusable
• Technically defective
• Missing
• Materially different from the product described

please contact ONE JILLIAN. We will first attempt to resolve the issue by providing a replacement file or otherwise correcting the problem. Where a replacement or correction cannot reasonably resolve a problem, an appropriate remedy may be provided in accordance with applicable law.

A failure to download a product does not automatically mean that the digital product is defective. If you experience a download problem, please contact us before requesting a refund. We may ask you to:

• Attempt the download again.
• Use another browser.
• Try another device.
• Check your internet connection.
• Confirm that sufficient storage is available.
• Confirm that your device supports the file format.

We will make reasonable efforts to assist with legitimate technical problems.

Purchasing a digital product does not automatically transfer copyright or intellectual property rights to the purchaser. Unless expressly stated otherwise, copyright remains with ONE JILLIAN, Jillian, or the relevant creator. A digital purchase provides only the licence or usage rights expressly granted with that product. You may not, without appropriate permission:

• Resell the digital file.
• Redistribute the digital file.
• Upload the original file for public download.
• Claim the work as your own.
• Remove copyright or ownership information.
• Use the work commercially where commercial use has not been authorised.
• Use the work to create merchandise for sale.
• Submit the work as your own creative work.
• Licence or sublicense the work to another person or business.

Additional licensing terms may apply to particular products.

Physical goods may include:

• Prints
• Photographic products
• Merchandise
• Books
• Artwork
• Homewares
• Accessories
• Apparel
• Other physical products offered through ONE JILLIAN.

Physical products may be supplied directly by ONE JILLIAN or through a third-party manufacturer, printer, supplier or fulfilment provider.

ONE JILLIAN does not accept change-of-mind returns. Change of mind includes situations where you:

• No longer want the product.
• Ordered the wrong item.
• Ordered the wrong size, colour or variation.
• Decided you prefer another product.
• Changed your mind after placing the order.
• Found the product cheaper elsewhere.
• Decided the product does not suit your personal taste.
• Ordered an item without checking its specifications.

Please carefully review the product description, size, colour, specifications and other available information before placing your order. Nothing in this section excludes rights that apply under Australian Consumer Law.

If your physical product arrives damaged or has a genuine manufacturing or product defect, please contact ONE JILLIAN as soon as reasonably possible. We may request:

• Your order number.
• Photographs of the product.
• Photographs of the packaging.
• A description of the damage or defect.
• Other reasonable information necessary to assess the issue.

The product may need to be inspected before a remedy is determined.

Where a physical product has a minor problem that can reasonably be repaired or corrected, ONE JILLIAN may, where permitted by law, offer an appropriate remedy such as:

• Repair
• Replacement
• Correction
• Another appropriate remedy

The specific remedy will depend on the nature of the problem. A minor imperfection, cosmetic variation or manufacturing variation does not automatically entitle a customer to a refund.

A serious product problem may constitute a major failure under Australian Consumer Law. Examples may include a product that:

• Is substantially different from its description.
• Cannot be used for its normal purpose.
• Is unsafe.
• Has a serious defect.
• Has multiple problems that would have prevented a reasonable consumer from purchasing it if they had known about them.

Where Australian Consumer Law applies and a major failure exists, the customer may have the right to choose an appropriate remedy, including a refund or replacement. ONE JILLIAN will assess reported problems in accordance with applicable law.

ONE JILLIAN is not responsible for damage caused after delivery by:

• Incorrect use.
• Accidental damage.
• Misuse.
• Neglect.
• Improper storage.
• Improper installation.
• Unauthorised modification.
• Failure to follow care instructions.
• Normal wear and tear.

Where damage is caused by the customer rather than a product fault, a refund or replacement will generally not be available. This does not affect any rights that cannot legally be excluded.

If an item arrives visibly damaged, please photograph the package and product and contact us. We may work with the relevant delivery or fulfilment provider to investigate the issue. Please retain the original packaging until the matter has been resolved where reasonably possible.

ONE JILLIAN may request reasonable evidence of an alleged defect or damage so that we can assess the issue. This may include photographs, videos, descriptions, order information or, where appropriate, inspection or return of the product. This process is intended to help us determine the appropriate remedy and does not remove any consumer rights.

Where a return is authorised, ONE JILLIAN will provide instructions regarding the return. Customers should not send products back without first contacting us unless otherwise required by law. Where a product is being returned because of a genuine product fault, ONE JILLIAN will advise whether return shipping arrangements or costs are applicable.

Where a refund is approved or legally required, it will generally be processed using the original payment method. Processing times may depend on the payment provider or financial institution. ONE JILLIAN cannot control processing times imposed by third-party payment providers.

Sale and discounted products remain subject to applicable consumer guarantees. A sale price does not remove a customer's rights where a product has a fault or otherwise fails to meet a consumer guarantee. However, change-of-mind returns are not accepted merely because a product was purchased during a sale or promotional period.

Where ONE JILLIAN offers customised, personalised or made-to-order physical products, these products may have additional conditions. Change-of-mind returns are generally not accepted for personalised products where the product has been made specifically according to the customer's requested specifications. This does not affect rights arising from a product fault, defect or other applicable consumer guarantee.

ONE JILLIAN reserves the right to:

• Change product offerings.
• Discontinue products.
• Modify product specifications.
• Change prices.
• Correct errors in product descriptions.
• Limit quantities.
• Refuse or cancel an order where necessary due to genuine circumstances such as stock availability, pricing errors, technical errors or suspected fraudulent activity.

Where an order is cancelled by ONE JILLIAN after payment has been received, an appropriate refund will be provided where applicable.

All prices displayed on the website are subject to change without notice. The price applicable to your purchase will generally be the price displayed at the time your order is placed, subject to genuine pricing or technical errors.

All ONE JILLIAN branding, logos, photographs, artwork, written content, graphics, videos, audio, website content and other original creative materials remain the property of ONE JILLIAN, Jillian, or the relevant rights holder unless otherwise stated. You may not reproduce, modify, distribute or commercially exploit ONE JILLIAN intellectual property without appropriate permission.

ONE JILLIAN may use third-party suppliers, manufacturers, printers, payment providers, delivery providers, digital platforms and other service providers. Where appropriate, these providers may be involved in fulfilling your order. However, ONE JILLIAN remains your point of contact for issues relating to products purchased directly from us, subject to the applicable terms and consumer guarantees.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under the Australian Consumer Law or other applicable legislation. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. These consumer guarantees apply automatically where applicable and cannot be removed by a business's terms, warranty or refund policy.

To the extent permitted by law, ONE JILLIAN will not be liable for loss or damage arising from:

• Misuse of products.
• Failure to follow product instructions.
• Unauthorised modification of products.
• Damage caused by the customer.
• Problems caused by third-party platforms or services outside our reasonable control.

Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded.

Personal information collected through ONE JILLIAN is handled in accordance with our Privacy Policy. Our Privacy Policy explains how we collect, use, store and protect personal information.

ONE JILLIAN may update these Terms & Conditions from time to time. The version published on this website will be the current version. Where appropriate, significant changes may be communicated through the website or other available communication channels.

These Terms & Conditions are governed by the laws applicable in Australia. Nothing in these Terms prevents a customer from exercising rights available under applicable Australian consumer protection legislation.

For questions regarding orders, products, digital downloads, returns, defects, licensing or these Terms & Conditions, please contact: ONE JILLIAN Australia Website: onejillian.com.au Please include your order number and relevant product information when contacting us about an order.

FINAL SALE — NO CHANGE-OF-MIND REFUNDS. Digital products cannot be returned simply because you changed your mind, selected the wrong product, no longer want the product or do not like the product after purchase. If a digital file is corrupted, defective, incomplete, unusable or materially different from what was purchased, please contact us so we can assess the issue and provide an appropriate remedy where required.

NO CHANGE-OF-MIND RETURNS. If a physical product arrives damaged or has a genuine defect, contact ONE JILLIAN with evidence of the problem. The remedy will depend on the nature and seriousness of the issue and applicable law. Minor problems may be repaired or otherwise remedied. Major failures may entitle the customer to choose a refund or replacement where required under Australian Consumer Law.

Change of mind is not a valid reason for a return or refund under ONE JILLIAN's voluntary returns policy. However, nothing in this policy removes or limits consumer rights that cannot legally be excluded under Australian Consumer Law. © ONE JILLIAN. All Rights Reserved.