ONE JILLIAN is the umbrella brand operated by Jillian and may include:

• When Jillian Speaks
• Lights & Lens by Jillian
• Jill's Nest
• ONE JILLIAN Shop
• Photography and digital artworks
• Digital downloads
• Physical products and merchandise
• Blog and editorial content
• Podcast and media content
• Video and visual content
• Other creative projects and services

This Privacy Policy applies across the ONE JILLIAN website and its associated sections, unless a particular service has its own privacy notice.

Depending on how you interact with ONE JILLIAN, we may collect personal information including:

• Your name
• Email address
• Telephone number, where provided
• Billing information
• Shipping or delivery information for physical products
• Order and transaction details
• Products purchased
• Digital download information
• Messages and enquiries you send to us
• Information submitted through contact forms
• Newsletter subscription information
• Marketing preferences
• Information you voluntarily provide to us
• Website usage information
• IP address
• Browser type
• Device information
• Operating system
• Approximate location information
• Cookies and similar technologies
• Information relating to how you interact with our website

We generally collect only information that is reasonably necessary for the operation of ONE JILLIAN and the services we provide.

We may collect personal information when you:

• Visit our website
• Browse our content
• Purchase a product
• Download a digital product
• Place an order
• Subscribe to our newsletter
• Contact us
• Submit an enquiry
• Complete a form
• Request information about our products or services
• Communicate with us through email
• Interact with our social-media accounts
• Participate in a promotion, competition or other activity
• Otherwise voluntarily provide information to us

Some technical information may also be collected automatically when you visit our website through cookies, analytics and similar technologies.

We may collect and use personal information for purposes including:

• Processing orders and payments
• Providing digital downloads
• Delivering physical products
• Managing customer accounts, where applicable
• Responding to enquiries
• Providing customer support
• Managing returns, refunds and product issues
• Communicating with customers about purchases
• Managing licensing enquiries
• Sending newsletters and marketing communications where permitted
• Improving our website
• Improving our products and services
• Understanding website traffic and visitor behaviour
• Maintaining website security
• Detecting and preventing fraud or misuse
• Maintaining business and financial records
• Managing competitions, promotions and other activities
• Complying with legal obligations
• Protecting our rights, property and intellectual property

When you purchase a digital or physical product from ONE JILLIAN, we may collect information necessary to process and fulfil your order. This may include:

• Name
• Email address
• Billing details
• Shipping address
• Order information
• Transaction information
• Product information
• Download information for digital products
• Customer-service correspondence

We use this information to process and manage your order and provide appropriate customer support.

Payments may be processed through third-party payment providers. Where payment is processed by a third-party provider, your payment-card or financial information may be collected directly by that provider. ONE JILLIAN does not necessarily receive or store complete payment-card details. Third-party payment providers may handle your information according to their own privacy policies and terms.

If you purchase a digital product from ONE JILLIAN, information may be processed by our website, payment provider and/or digital delivery provider in order to provide access to your purchased product. This may include:

• Your name
• Email address
• Order information
• Product purchased
• Download information
• Technical information associated with accessing the download

This information may be used to provide the purchased product, troubleshoot technical issues and protect our digital products from unauthorised distribution or misuse.

If you purchase a physical product, we may provide information necessary to fulfil your order to relevant delivery, fulfilment, manufacturing or printing providers. This may include:

• Name
• Delivery address
• Contact information
• Order details

Information will be provided only to the extent reasonably necessary to fulfil the relevant order or service.

ONE JILLIAN may use cookies and similar technologies. Cookies are small files stored on your device when you visit a website. Cookies may help us:

• Operate the website
• Remember preferences
• Maintain website functionality
• Understand website traffic
• Analyse website performance
• Improve user experience
• Maintain security
• Detect fraudulent or unusual activity
• Measure marketing or advertising performance where applicable

Some cookies may be provided by third-party services. You can generally manage or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

ONE JILLIAN may use analytics services to understand how visitors interact with our website. Analytics information may include:

• Pages visited
• Approximate location
• Device type
• Browser information
• Referral source
• Time spent on pages
• General website activity

Analytics information helps us understand our audience and improve the website and its content. Where practical, analytics information may be aggregated or de-identified.

If you choose to subscribe to ONE JILLIAN communications, we may use your email address to send information about:

• ONE JILLIAN news
• New products
• Photography
• Digital artworks
• Shop releases
• Special offers
• When Jillian Speaks
• Lights & Lens by Jillian
• Jill's Nest
• Podcast episodes
• Articles and creative projects
• Events or announcements

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us. Unsubscribing from marketing communications does not necessarily stop essential communications relating to an existing purchase or transaction.

ONE JILLIAN may operate or link to social-media platforms. These may include platforms such as:

• Instagram
• Facebook
• YouTube
• TikTok
• Pinterest
• Other social-media platforms used by ONE JILLIAN

Interactions with those platforms may be governed by the privacy policies and terms of the relevant third-party platform. ONE JILLIAN does not control how independent social-media platforms collect, store or use information.

ONE JILLIAN may use third-party providers to operate and support our website and business. These may include providers for:

• Website hosting
• Website management
• Online shopping
• Payment processing
• Digital downloads
• Email delivery
• Newsletters
• Cloud storage
• Analytics
• Advertising
• Website security
• Customer support
• Printing
• Product manufacturing
• Order fulfilment
• Delivery and shipping

These providers may process information necessary to provide their services. We aim to use reputable service providers and provide only information reasonably necessary for the relevant service.

Some third-party service providers used by ONE JILLIAN may operate outside Australia. As a result, personal information may be stored or processed outside Australia depending on the services and technologies used by the website. These jurisdictions may include the United States and other countries in which our technology, payment, hosting, email, analytics or other service providers operate. Where applicable Australian privacy laws apply to our handling of your information, we will take reasonable steps to comply with relevant requirements concerning overseas disclosures.

ONE JILLIAN takes reasonable steps to protect personal information against:

• Loss
• Misuse
• Unauthorised access
• Unauthorised disclosure
• Unauthorised modification
• Interference

Security measures may include appropriate access controls, passwords, secure website technology and reputable third-party services. However, no online system or electronic transmission can be guaranteed to be completely secure.

We may retain personal information for as long as reasonably necessary for the purposes for which it was collected. This may include retaining information to:

• Complete transactions
• Provide customer support
• Maintain financial and business records
• Meet legal obligations
• Resolve disputes
• Prevent fraud
• Protect intellectual property
• Maintain appropriate business records

When information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate and lawful to do so.

You may contact ONE JILLIAN to request access to personal information we hold about you. Where applicable, we will consider your request in accordance with relevant privacy laws. We may need to verify your identity before providing access. There may be circumstances where access can or must be refused under applicable law.

If you believe information we hold about you is inaccurate, incomplete, outdated or misleading, you may contact us and request that it be corrected. We will take reasonable steps to consider and action legitimate correction requests.

If you believe ONE JILLIAN has mishandled your personal information or breached an applicable privacy obligation, please contact us first. Please provide enough information for us to understand the issue, including:

• What happened
• When it happened
• What information may have been involved
• The outcome you are seeking

We will consider your complaint and respond within a reasonable period. Where applicable, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

ONE JILLIAN is intended for a general audience. We do not knowingly seek to collect unnecessary personal information from children. If you believe that a child has provided personal information to us unnecessarily, please contact us.

Our website may contain links to third-party websites, including:

• Social-media platforms
• Payment providers
• Online services
• Retailers
• External resources
• Partner websites

Once you leave the ONE JILLIAN website, those websites are governed by their own privacy policies and terms. ONE JILLIAN is not responsible for the privacy practices or security of third-party websites.

ONE JILLIAN may publish photographs, videos, comments, testimonials or other creative content supplied voluntarily by customers or members of the public. Where personal information is included in such content, we will handle it in accordance with applicable privacy requirements and any permissions or agreements that apply. We will not assume that simply contacting ONE JILLIAN gives us unrestricted permission to publish private communications or personal information.

This Privacy Policy does not provide permission to copy, reproduce, download, distribute or commercially use ONE JILLIAN's photographs, artwork, written material, audio, video, branding or other intellectual property. Separate Terms & Conditions and applicable licence terms govern the use of ONE JILLIAN creative content.

Where applicable, ONE JILLIAN may use advertising or marketing technologies that help us understand the effectiveness of our campaigns or reach audiences who may be interested in our content or products. These technologies may use cookies, pixels or similar tools. Where required by law, appropriate consent or other lawful basis will be obtained. You may also be able to manage certain advertising preferences through your browser, device or relevant third-party platform.

Depending on how you interact with ONE JILLIAN, you may have choices regarding:

• Marketing communications
• Cookies
• Certain analytics technologies
• Personal information requests
• Correction of personal information
• Communications preferences

You can contact us if you would like to exercise an available privacy choice.

ONE JILLIAN aims to handle personal information responsibly and transparently. Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to our handling of personal information, we will handle that information in accordance with applicable requirements. The application of Australian privacy legislation can depend on factors including the nature and size of a business and the circumstances in which information is collected and handled. Nothing in this Privacy Policy is intended to remove any privacy rights that cannot legally be excluded.

ONE JILLIAN may update this Privacy Policy from time to time. Changes may be made to reflect:

• Changes to our business
• Changes to our website
• New services or products
• Changes to third-party providers
• Changes to our information-handling practices
• Changes to applicable laws

The latest version will be published on this website with the updated date. We recommend reviewing this Privacy Policy periodically.

If you have a privacy question, request, correction request or complaint, please contact: ONE JILLIAN Australia Website: onejillian.com.au Privacy enquiries: Please use the contact details or contact form provided on the ONE JILLIAN website.

Your name, email address, contact details, purchase information, delivery information, technical information and information you voluntarily provide.

Process orders, deliver products, respond to enquiries, provide customer support, operate our website, improve our services, communicate with customers and meet legal obligations.

Payment processors, website providers, digital-download services, email providers, analytics services, delivery providers, manufacturers, printers and other business service providers may process information necessary to provide their services.

Some service providers may operate outside Australia.

ONE JILLIAN does not intend to sell your personal information to third parties.

You can contact ONE JILLIAN about your personal information, privacy concerns, corrections or complaints. © ONE JILLIAN. All Rights Reserved. ONE JILLIAN — One Brand. Many Stories.